Unit 2 - Dealing with dissatisfied customers

Activity #2
Welcome to a fun way to achieve Good Costumer Service. Running a hotel or restaurant is not easy and fun as one can imagine, specially when dealing with unhappy customers.

Click on the following link in order for you to understand how to get  a client and keep it content with your service.

In 1 week you are to post as a comment the level you have reached with the time provided each day (not more than 20 minutes of play time) The higher level you get is the result of your good customer service.
In your comment please express your experience and how it can be applied to a real life situation.

Hotel Dash: Suite Success

Unit 1 - The Traveller Reports

 

 Activity #1

Directions:

 After analizing this video, write a comment (as a paragraph) answering to these questions. Please be cohesive and coherent.

1. Is Tourism in Honduras developed correctly?
2. Whicht region from this country needs touristic developement?
3. Is the current social-environmental situation of such region helpful for its travellers report?
4. In which way would you develop tourism in such region?
5. What would be the impact of your proposal for next year´s travellers report?